Domains / Customer Management/ API Endpoint

Customer Data API

REST API for accessing unified customer profiles, segments, and cross-touchpoint activity timelines.

API Endpoint Application active

Customer Data API provides a unified view of customer data consolidated from CRM, support, billing, and product usage sources. It powers personalization, segmentation, and 360-degree customer views.

Endpoints

  • GET /api/v1/customers/{id}/profile — Get unified customer profile
  • GET /api/v1/customers/{id}/timeline — Get activity timeline
  • GET /api/v1/customers/segments — List customer segments
  • POST /api/v1/customers/segments — Create a new segment
  • GET /api/v1/customers/search — Search across all customer data

Relationships

◇ Composes outgoing 1
Target Element Element Type
Customer Data Platform Software Subsystem
◇ Part of incoming 1
Source Element Element Type
Customer Data Platform Software Subsystem
→ Served by incoming 8
Source Element Element Type
Bulk Import Completed Domain Event
Contact Created Domain Event
Contact Updated Domain Event
Customer Profile Merged Domain Event
Health Score Changed Domain Event
Notification Bounced Domain Event
Tenant Created Domain Event
User Invited Domain Event

Architecture Context

Diagrams

Properties

Type API Endpoint
Layer Application
Domain Customer Management
Status active
Owner Platform Team

Additional Metadata

Protocol REST/JSON
Archimate Type application-interface

Meta Model

Business
Organization
Application current
Technology

Actions