Customer Management Domain

Overview

Architecture Overview Documentation

Maps

Domain Context Map Event Map Capability Heatmap

Diagrams

Tenant Onboarding Sequence plantuml Platform Data Flow plantuml Analytics Query Flow plantuml Subscription Lifecycle Process bpmn Customer Management Context drawio

Business

Enterprise Platform Product Enterprise B2B SaaS Market Segment SMB SaaS Market Segment CRM Cloud Service Business Service Customer Onboarding Service Business Service Customer Support Service Business Service

Organization

Account Administration Business Capability Contact Management Business Capability Customer Management Business Capability Handle Support Ticket Business Process Manage User Access Business Process Offboard Tenant Business Process Onboard Tenant Business Process

Application

Customer Management Domain Account Management Component Tenant Management Component User Access Control Component Platform Core Software System Access Control Service Software Subsystem Audit Trail Service Software Subsystem CRM API Gateway Software Subsystem Customer Data Platform Software Subsystem Customer Health Service Software Subsystem Integration Gateway Software Subsystem Notification Service Software Subsystem Onboarding Orchestrator Software Subsystem Tenant Admin Portal Software Subsystem User Auth Service Software Subsystem Workflow Engine Software Subsystem Access Control API API Endpoint Audit API API Endpoint Customer Data API API Endpoint Customer Health API API Endpoint Integration API API Endpoint Notification API API Endpoint Onboarding API API Endpoint Tenant API API Endpoint User Management API API Endpoint Workflow API API Endpoint Customer Profile Data Concept Tenant Account Data Concept Account Aggregate Data Aggregate Tenant Aggregate Data Aggregate Access Role Data Entity Audit Log Data Entity Contact Data Entity Organization Data Entity Tenant Data Entity User Seat Data Entity Audit Alert Triggered Domain Event Bulk Import Completed Domain Event Contact Created Domain Event Contact Updated Domain Event Customer Profile Merged Domain Event Health Score Changed Domain Event Notification Bounced Domain Event Onboarding Completed Domain Event Onboarding Started Domain Event Permission Policy Changed Domain Event Tenant Created Domain Event Tenant Deactivated Domain Event Tenant Reactivated Domain Event Tenant Suspended Domain Event User Deactivated Domain Event User Invited Domain Event User Role Changed Domain Event Webhook Delivered Domain Event Webhook Failed Domain Event Workflow Executed Domain Event

Technology

GCP Production Cluster Infrastructure Node Google Kubernetes Engine Cloud Service

Customer Management / Diagrams / Subscription Lifecycle Process

Subscription Lifecycle Process

BPMN diagram showing the subscription lifecycle from plan selection to activation.

bpmn

bpmn process subscription billing