Customer Management
The ability to manage the full lifecycle of B2B customer relationships including acquisition, onboarding, retention, and offboarding.
Business Capability Organization active in-house
Customer Management
Business capability covering all aspects of B2B customer relationship management. This capability is realized by three logical components that handle tenant lifecycle, billing, and analytics respectively.
Relationships
Realizes outgoing 3
Realized by incoming 6
Architecture Context
Properties
Type Business Capability
Layer Organization
Domain Customer Management
Status active
Sourcing in-house
Owner Platform Team
Additional Metadata
Maturity Excellent
Lifecycle active
Size xl
Archimate Type business-function
Togaf Type Business Capability
Meta Model
Business
Organization current
Application
Technology