Domains /

Customer Management

Excellent

B2B SaaS platform for customer relationship management, covering tenant management, account administration, and user access control.

Domain Platform Team
1
Product
2
Market Segment
3
Business Service
3
Business Capability
4
Business Process
1
Domain
3
Component
1
Software System
11
Software Subsystem
10
API Endpoint
2
Data Concept
2
Data Aggregate
6
Data Entity
20
Domain Event
1
Infrastructure Node
1
Cloud Service

Domain Context Map

Visualize the relationships between all elements in this domain

View Context Map
Diagrams 5
Tenant Onboarding Sequence
plantuml sequence, tenant
Platform Data Flow
plantuml component, data-flow
Analytics Query Flow
plantuml sequence, analytics
Subscription Lifecycle Process
bpmn bpmn, process
Customer Management Context
drawio context, architecture

Business

Product 1 items
Name Status Serves Market Segment Owns Business Service Served by Product Owned by Product
Enterprise Platform active Enterprise B2B SaaS CRM Cloud Service Enterprise B2B SaaSSMB SaaS Analytics Cloud ServiceAPI Connectivity ServiceCompliance Reporting ServiceCRM Cloud ServiceCustomer Onboarding ServiceCustomer Support ServiceIdentity Management ServicePartner Integration ServicePayment ProcessingPlatform Reliability Service
Market Segment 2 items
Name Status Serves Product Served by Market Segment
Enterprise B2B SaaS active Enterprise Platform Enterprise Platform
SMB SaaS active Enterprise Platform —
Business Service 3 items
Name Status Owns Product Realizes Business Capability Owned by Business Service
CRM Cloud Service active Enterprise Platform Customer Management Enterprise Platform
Customer Onboarding Service active Enterprise Platform Customer Management —
Customer Support Service active Enterprise Platform Customer Management —

Organization

Business Capability 3 items
Name Status Sourcing Realizes Component Realized by Business Capability Realized by Business Capability
Account Administration active in-house User Access Control User Access Control —
Contact Management active hybrid Account Management Account Management —
Customer Management active in-house Tenant ManagementSubscription BillingContact Analytics Contact AnalyticsSubscription BillingTenant Management CRM Cloud ServiceCustomer Onboarding ServiceCustomer Support Service
Business Process 4 items
Name Status Serves Domain Event
Handle Support Ticket active Tenant Deactivated
Manage User Access active User InvitedUser Role Changed
Offboard Tenant active Tenant Deactivated
Onboard Tenant active Tenant Created

Application

Domain 1 items
Name Status Composes Component Owns Data Concept Part of Domain
Customer Management active Tenant ManagementAccount ManagementUser Access Control Tenant AccountCustomer Profile Account ManagementTenant ManagementUser Access Control
Component 3 items
Name Status Sourcing Composes Domain Realizes Software System Owns Data Aggregate Realizes Business Capability Realized by Component Part of Component Owned by Component Realized by Component
Account Management active in-house Customer Management Platform Core Account Aggregate Contact Management Contact Management Customer Management Account Aggregate —
Tenant Management active in-house Customer Management Platform Core Tenant Aggregate Customer Management Customer Management Customer Management Tenant Aggregate Platform Core
User Access Control active in-house Customer Management Platform Core — Account Administration Account Administration Customer Management — —
Software System 1 items
Name Status Sourcing Composes Software Subsystem Realizes Component Realized by Software System Part of Software System
Platform Core active in-house CRM API Gateway Tenant Management Account ManagementTenant ManagementUser Access Control Access Control ServiceAudit Trail ServiceCRM API GatewayCustomer Data PlatformCustomer Health ServiceIntegration GatewayNotification ServiceOnboarding OrchestratorTenant Admin PortalUser Auth ServiceWorkflow Engine
Software Subsystem 11 items
Name Status Composes Software System Composes API Endpoint Part of Software Subsystem Part of Software Subsystem Served by Software Subsystem
Access Control Service active Platform Core Access Control API Access Control API — —
Audit Trail Service active Platform Core Audit API Audit API — —
CRM API Gateway retired Platform Core Tenant API Tenant API Platform Core GCP Production ClusterGoogle Kubernetes Engine
Customer Data Platform active Platform Core Customer Data API Customer Data API — —
Customer Health Service active Platform Core Customer Health API Customer Health API — —
Integration Gateway active Platform Core Integration API Integration API — —
Notification Service active Platform Core Notification API — — —
Onboarding Orchestrator active Platform Core Onboarding API Onboarding API — —
Tenant Admin Portal active Platform Core Notification API Notification API — —
User Auth Service active Platform Core User Management API User Management API — —
Workflow Engine active Platform Core Workflow API Workflow API — —
API Endpoint 10 items
Name Status Composes Software Subsystem Part of API Endpoint Served by API Endpoint Served by API Endpoint
Access Control API active Access Control Service Access Control Service Audit Alert TriggeredMFA Challenge FailedSecurity Policy UpdatedTenant DeactivatedTenant ReactivatedTenant SuspendedUser Access RevokedUser DeactivatedUser InvitedUser Role Changed Permission Policy Changed
Audit API active Audit Trail Service Audit Trail Service Bulk Import CompletedCompliance Report GeneratedContact UpdatedCustomer Profile MergedData Erasure CompletedNotification BouncedOnboarding StartedPermission Policy ChangedSecurity Policy UpdatedTenant CreatedTenant DeactivatedTenant SuspendedUser DeactivatedUser InvitedUser Role ChangedWebhook DeliveredWebhook FailedWorkflow Executed Audit Alert Triggered
Customer Data API active Customer Data Platform Customer Data Platform Bulk Import CompletedHealth Score ChangedNotification BouncedTenant CreatedUser Invited Contact CreatedContact UpdatedCustomer Profile Merged
Customer Health API active Customer Health Service Customer Health Service Notification BouncedOnboarding CompletedOnboarding StartedTenant CreatedTenant DeactivatedTenant ReactivatedTenant SuspendedUser DeactivatedWebhook Failed Health Score Changed
Integration API active Integration Gateway Integration Gateway Audit Alert TriggeredContact CreatedContact UpdatedCustomer Profile MergedExport CompletedHealth Score ChangedOnboarding CompletedTenant CreatedTenant DeactivatedTenant ReactivatedTenant Suspended Webhook DeliveredWebhook Failed
Notification API draft Tenant Admin Portal Notification ServiceTenant Admin Portal Anomaly DetectedAudit Alert TriggeredBulk Import CompletedCapacity Limit ApproachingCompliance Report GeneratedConnector Error DetectedContact CreatedData Erasure CompletedData Pipeline FailedExport CompletedHealth Score ChangedIncident DeclaredInsight SharedOnboarding CompletedOnboarding StartedPayment Method UpdatedPayment RefundedPermission Policy ChangedPrivacy Request ReceivedReport GeneratedSLO Breach DetectedSubscription CancelledTenant ReactivatedTenant SuspendedUser DeactivatedUser InvitedUser ProvisionedUser Role ChangedWebhook Delivery FailedWebhook FailedWorkflow Executed Notification Bounced
Onboarding API active Onboarding Orchestrator Onboarding Orchestrator Tenant CreatedTenant Reactivated Onboarding CompletedOnboarding Started
Tenant API active CRM API Gateway CRM API Gateway Payment FailedPlan UpgradedSubscription Cancelled Tenant CreatedTenant DeactivatedTenant ReactivatedTenant Suspended
User Management API active User Auth Service User Auth Service Permission Policy Changed Bulk Import CompletedUser DeactivatedUser InvitedUser Role Changed
Workflow API active Workflow Engine Workflow Engine Anomaly DetectedAudit Alert TriggeredBulk Import CompletedContact CreatedContact UpdatedCustomer Profile MergedHealth Score ChangedIncident DeclaredOnboarding StartedPrivacy Request Received Workflow Executed
Data Concept 2 items
Name Status Composes Data Aggregate Owned by Data Concept Part of Data Concept
Customer Profile active Account Aggregate Customer Management Account Aggregate
Tenant Account active Tenant Aggregate Customer Management Tenant Aggregate
Data Aggregate 2 items
Name Status Composes Data Concept Owns Component Composes Data Entity Owned by Data Aggregate Part of Data Aggregate Part of Data Aggregate
Account Aggregate active Customer Profile Account Management ContactOrganizationAccess RoleAudit Log Account Management Customer Profile Access RoleAudit LogContactOrganization
Tenant Aggregate active Tenant Account Tenant Management TenantUser Seat Tenant Management Tenant Account TenantUser Seat
Data Entity 6 items
Name Status Composes Data Aggregate Part of Data Entity
Access Role active Account Aggregate Account Aggregate
Audit Log active Account Aggregate Account Aggregate
Contact active Account Aggregate Account Aggregate
Organization active Account Aggregate Account Aggregate
Tenant active Tenant Aggregate Tenant Aggregate
User Seat active Tenant Aggregate Tenant Aggregate
Domain Event 20 items
Name Status Serves API Endpoint Serves API Endpoint Served by Domain Event
Audit Alert Triggered active Audit API Notification APIAccess Control APIWorkflow APIIntegration API —
Bulk Import Completed active User Management API Customer Data APINotification APIWorkflow APIAudit API —
Contact Created active Customer Data API Notification APIWorkflow APIIntegration APIAnalytics Query API —
Contact Updated active Customer Data API Integration APIWorkflow APIAudit API —
Customer Profile Merged active Customer Data API Integration APIWorkflow APIAnalytics Query APIAudit API —
Health Score Changed active Customer Health API Notification APIWorkflow APICustomer Data APIIntegration API —
Notification Bounced active Notification API Customer Data APICustomer Health APIAudit API —
Onboarding Completed active Onboarding API Customer Health APINotification APIIntegration APIAnalytics Query API —
Onboarding Started active Onboarding API Notification APICustomer Health APIWorkflow APIAudit API —
Permission Policy Changed active Access Control API User Management APIAudit APINotification API —
Tenant Created active Tenant API Analytics Query APIOnboarding APICustomer Data APICustomer Health APIAudit APIIntegration API Onboard Tenant
Tenant Deactivated active Tenant API Subscription APIAnalytics Query APIAccess Control APIIntegration APICustomer Health APIAudit API Handle Support TicketOffboard Tenant
Tenant Reactivated active Tenant API Access Control APINotification APIIntegration APICustomer Health APIOnboarding API —
Tenant Suspended active Tenant API Access Control APINotification APIIntegration APICustomer Health APIAudit API —
User Deactivated active User Management API Access Control APIAudit APINotification APICustomer Health API —
User Invited active User Management API Notification APIAccess Control APIAudit APICustomer Data API Manage User Access
User Role Changed active User Management API Access Control APIAudit APINotification API Manage User Access
Webhook Delivered active Integration API Audit APIAnalytics Query API —
Webhook Failed active Integration API Notification APIAudit APICustomer Health API —
Workflow Executed active Workflow API Audit APINotification APIAnalytics Query API —

Technology

Infrastructure Node 1 items
Name Status Serves Software Subsystem Served by Infrastructure Node
GCP Production Cluster active CRM API GatewayBilling WorkerAnalytics Pipeline Google Kubernetes Engine
Cloud Service 1 items
Name Status Serves Software Subsystem Serves Infrastructure Node
Google Kubernetes Engine active CRM API GatewayBilling WorkerAnalytics Pipeline GCP Production Cluster