Customer Health Service
Computes and maintains real-time customer health scores based on usage patterns, support interactions, and engagement signals.
Software Subsystem Application active
Customer Health Service aggregates signals from product usage, support tickets, NPS responses, and billing events to compute a composite health score per tenant. Scores are updated in near-real-time and feed into churn prediction and account expansion workflows.
Relationships
Composes outgoing 2
Part of incoming 1
Architecture Context
Properties
Type Software Subsystem
Layer Application
Domain Customer Management
Status active
Owner Platform Team
Additional Metadata
Environments production, staging
Archimate Type application-component
Meta Model
Business
Organization
Application current
Technology