CRM Cloud Service
SaaS CRM service providing tenant management, subscription billing, and contact analytics
Business Service Business active
CRM Cloud Service
The core business service offered through the NovaCRM product. It bundles tenant management, subscription billing, and contact analytics into a single SaaS offering consumed by enterprise B2B customers.
Service Scope
- Tenant Management — onboarding, provisioning, and lifecycle management
- Subscription Billing — plan management, invoicing, and usage tracking
- Contact Analytics — engagement metrics, usage dashboards, and reporting
Relationships
Owns outgoing 1
Realizes outgoing 1
Owned by incoming 1
Architecture Context
Properties
Type Business Service
Layer Business
Domain Customer Management
Status active
Owner Platform Team
Meta Model
Business current
Organization
Application
Technology