Customer Support Service
Technical and account support service for existing tenants, covering issue resolution, account changes, and escalation management.
Business Service Business active
Customer Support Service handles all post-onboarding support needs for enterprise tenants. It covers technical troubleshooting, account configuration changes, user management assistance, and escalation workflows.
Service Scope
- Technical issue triage and resolution
- Account configuration and plan changes
- User access and permission management support
- SLA monitoring and escalation handling
Relationships
Owns outgoing 1
Realizes outgoing 1
Architecture Context
Properties
Type Business Service
Layer Business
Domain Customer Management
Status active
Owner Platform Team
Meta Model
Business current
Organization
Application
Technology