Customer Management – Event Map — Architecture Catalog

Domain Events

Software Subsystems

Publish Links

Consume Links

Event Flow Diagram

Events Summary

Event	Status	Format	Publishers	Consumers
Audit Alert Triggered Emitted when the audit system detects a suspicious pattern or compliance violation requiring immediate attention.	active	CloudEvents/JSON	Audit Trail Service	Tenant Admin PortalAccess Control ServiceWorkflow EngineIntegration Gateway
Bulk Import Completed Emitted when a bulk user or contact import job finishes processing, reporting results to dependent systems.	active	CloudEvents/JSON	User Auth Service	Customer Data PlatformTenant Admin PortalWorkflow EngineAudit Trail Service
Contact Created Emitted when a new contact record is added to a tenant account, syncing across CRM, notifications, and data platforms.	active	CloudEvents/JSON	Customer Data Platform	Tenant Admin PortalWorkflow EngineIntegration GatewayAnalytics Pipeline
Contact Updated Emitted when an existing contact's profile data is modified, propagating changes to all dependent systems.	active	CloudEvents/JSON	Customer Data Platform	Integration GatewayWorkflow EngineAudit Trail Service
Customer Profile Merged Emitted when duplicate customer profiles are merged into a single unified record in the data platform.	active	CloudEvents/JSON	Customer Data Platform	Integration GatewayWorkflow EngineAnalytics PipelineAudit Trail Service
Health Score Changed Emitted when a tenant's health score crosses a significant threshold, triggering alerts and automated interventions.	active	CloudEvents/JSON	Customer Health Service	Tenant Admin PortalWorkflow EngineCustomer Data PlatformIntegration Gateway
Notification Bounced Emitted when a notification delivery permanently fails (email bounce, invalid phone, disabled push), updating delivery preferences.	active	CloudEvents/JSON	Tenant Admin Portal	Customer Data PlatformCustomer Health ServiceAudit Trail Service
Onboarding Completed Emitted when a tenant completes all onboarding steps and the account is fully operational.	active	CloudEvents/JSON	Onboarding Orchestrator	Customer Health ServiceTenant Admin PortalIntegration GatewayAnalytics Pipeline
Onboarding Started Emitted when a new tenant begins the onboarding journey, triggering provisioning workflows and welcome sequences.	active	CloudEvents/JSON	Onboarding Orchestrator	Tenant Admin PortalCustomer Health ServiceWorkflow EngineAudit Trail Service
Permission Policy Changed Emitted when a tenant's access control policies or role definitions are modified, triggering policy propagation.	active	CloudEvents/JSON	Access Control Service	User Auth ServiceAudit Trail ServiceTenant Admin Portal
Tenant Created Emitted when a new tenant account is successfully provisioned and ready for use.	active	CloudEvents/JSON	CRM API Gateway	Analytics PipelineOnboarding OrchestratorCustomer Data PlatformCustomer Health ServiceAudit Trail ServiceIntegration Gateway
Tenant Deactivated Emitted when a tenant account is fully decommissioned after offboarding, triggering downstream cleanup and billing finalization.	active	CloudEvents/JSON	CRM API Gateway	Billing WorkerAnalytics PipelineAccess Control ServiceIntegration GatewayCustomer Health ServiceAudit Trail Service
Tenant Reactivated Emitted when a suspended tenant account is restored to active status after issue resolution.	active	CloudEvents/JSON	CRM API Gateway	Access Control ServiceTenant Admin PortalIntegration GatewayCustomer Health ServiceOnboarding Orchestrator
Tenant Suspended Emitted when a tenant account is suspended due to billing issues, policy violations, or administrative action.	active	CloudEvents/JSON	CRM API Gateway	Access Control ServiceTenant Admin PortalIntegration GatewayCustomer Health ServiceAudit Trail Service
User Deactivated Emitted when a user's access is revoked from a tenant workspace, triggering session termination and cleanup.	active	CloudEvents/JSON	User Auth Service	Access Control ServiceAudit Trail ServiceTenant Admin PortalCustomer Health Service
User Invited Emitted when a new user is invited to join a tenant workspace, triggering invitation email delivery and access provisioning.	active	CloudEvents/JSON	User Auth Service	Tenant Admin PortalAccess Control ServiceAudit Trail ServiceCustomer Data Platform
User Role Changed Emitted when a user's role or permissions are modified within a tenant, triggering session refresh and audit logging.	active	CloudEvents/JSON	User Auth Service	Access Control ServiceAudit Trail ServiceTenant Admin Portal
Webhook Delivered Emitted when an outbound webhook is successfully delivered to an external endpoint, confirming integration sync.	active	CloudEvents/JSON	Integration Gateway	Audit Trail ServiceAnalytics Pipeline
Webhook Failed Emitted when a webhook delivery fails after exhausting retry attempts, triggering alerts and fallback handling.	active	CloudEvents/JSON	Integration Gateway	Tenant Admin PortalAudit Trail ServiceCustomer Health Service
Workflow Executed Emitted when an automated workflow completes execution, reporting the outcome and any side effects.	active	CloudEvents/JSON	Workflow Engine	Audit Trail ServiceTenant Admin PortalAnalytics Pipeline