| Enterprise Platform | Product | Business | Customer Management | — | active |
| Enterprise B2B SaaS | Market Segment | Business | Customer Management | — | active |
| SMB SaaS | Market Segment | Business | Customer Management | — | active |
| CRM Cloud Service | Business Service | Business | Customer Management | — | active |
| Customer Onboarding Service | Business Service | Business | Customer Management | — | active |
| Customer Support Service | Business Service | Business | Customer Management | — | active |
| Account Administration | Business Capability | Organization | Customer Management | in-house | active |
| Contact Management | Business Capability | Organization | Customer Management | hybrid | active |
| Customer Management | Business Capability | Organization | Customer Management | in-house | active |
| Handle Support Ticket | Business Process | Organization | Customer Management | — | active |
| Manage User Access | Business Process | Organization | Customer Management | — | active |
| Offboard Tenant | Business Process | Organization | Customer Management | — | active |
| Onboard Tenant | Business Process | Organization | Customer Management | — | active |
| Customer Management | Domain | Application | Customer Management | — | active |
| Account Management | Component | Application | Customer Management | in-house | active |
| Tenant Management | Component | Application | Customer Management | in-house | active |
| User Access Control | Component | Application | Customer Management | in-house | active |
| Platform Core | Software System | Application | Customer Management | in-house | active |
| Access Control Service | Software Subsystem | Application | Customer Management | — | active |
| Audit Trail Service | Software Subsystem | Application | Customer Management | — | active |
| CRM API Gateway | Software Subsystem | Application | Customer Management | — | retired |
| Customer Data Platform | Software Subsystem | Application | Customer Management | — | active |
| Customer Health Service | Software Subsystem | Application | Customer Management | — | active |
| Integration Gateway | Software Subsystem | Application | Customer Management | — | active |
| Notification Service | Software Subsystem | Application | Customer Management | — | active |
| Onboarding Orchestrator | Software Subsystem | Application | Customer Management | — | active |
| Tenant Admin Portal | Software Subsystem | Application | Customer Management | — | active |
| User Auth Service | Software Subsystem | Application | Customer Management | — | active |
| Workflow Engine | Software Subsystem | Application | Customer Management | — | active |
| Access Control API | API Endpoint | Application | Customer Management | — | active |
| Audit API | API Endpoint | Application | Customer Management | — | active |
| Customer Data API | API Endpoint | Application | Customer Management | — | active |
| Customer Health API | API Endpoint | Application | Customer Management | — | active |
| Integration API | API Endpoint | Application | Customer Management | — | active |
| Notification API | API Endpoint | Application | Customer Management | — | draft |
| Onboarding API | API Endpoint | Application | Customer Management | — | active |
| Tenant API | API Endpoint | Application | Customer Management | — | active |
| User Management API | API Endpoint | Application | Customer Management | — | active |
| Workflow API | API Endpoint | Application | Customer Management | — | active |
| Customer Profile | Data Concept | Application | Customer Management | — | active |
| Tenant Account | Data Concept | Application | Customer Management | — | active |
| Account Aggregate | Data Aggregate | Application | Customer Management | — | active |
| Tenant Aggregate | Data Aggregate | Application | Customer Management | — | active |
| Access Role | Data Entity | Application | Customer Management | — | active |
| Audit Log | Data Entity | Application | Customer Management | — | active |
| Contact | Data Entity | Application | Customer Management | — | active |
| Organization | Data Entity | Application | Customer Management | — | active |
| Tenant | Data Entity | Application | Customer Management | — | active |
| User Seat | Data Entity | Application | Customer Management | — | active |
| Audit Alert Triggered | Domain Event | Application | Customer Management | — | active |
| Bulk Import Completed | Domain Event | Application | Customer Management | — | active |
| Contact Created | Domain Event | Application | Customer Management | — | active |
| Contact Updated | Domain Event | Application | Customer Management | — | active |
| Customer Profile Merged | Domain Event | Application | Customer Management | — | active |
| Health Score Changed | Domain Event | Application | Customer Management | — | active |
| Notification Bounced | Domain Event | Application | Customer Management | — | active |
| Onboarding Completed | Domain Event | Application | Customer Management | — | active |
| Onboarding Started | Domain Event | Application | Customer Management | — | active |
| Permission Policy Changed | Domain Event | Application | Customer Management | — | active |
| Tenant Created | Domain Event | Application | Customer Management | — | active |
| Tenant Deactivated | Domain Event | Application | Customer Management | — | active |
| Tenant Reactivated | Domain Event | Application | Customer Management | — | active |
| Tenant Suspended | Domain Event | Application | Customer Management | — | active |
| User Deactivated | Domain Event | Application | Customer Management | — | active |
| User Invited | Domain Event | Application | Customer Management | — | active |
| User Role Changed | Domain Event | Application | Customer Management | — | active |
| Webhook Delivered | Domain Event | Application | Customer Management | — | active |
| Webhook Failed | Domain Event | Application | Customer Management | — | active |
| Workflow Executed | Domain Event | Application | Customer Management | — | active |
| GCP Production Cluster | Infrastructure Node | Technology | Customer Management | — | active |
| Google Kubernetes Engine | Cloud Service | Technology | Customer Management | — | active |
| Analytics Cloud Service | Business Service | Business | Analytics and Insights | — | active |
| Business Intelligence | Business Capability | Organization | Analytics and Insights | hybrid | active |
| Generate Analytics Report | Business Process | Organization | Analytics and Insights | — | active |
| Analytics and Insights | Domain | Application | Analytics and Insights | — | active |
| Contact Analytics | Component | Application | Analytics and Insights | vendor | active |
| Analytics Warehouse | Software System | Application | Analytics and Insights | vendor | active |
| Analytics Pipeline | Software Subsystem | Application | Analytics and Insights | — | active |
| Analytics Query API | API Endpoint | Application | Analytics and Insights | — | active |
| Usage Metrics | Data Concept | Application | Analytics and Insights | — | active |
| Analytics Aggregate | Data Aggregate | Application | Analytics and Insights | — | active |
| Metric Definition | Data Entity | Application | Analytics and Insights | — | active |
| Report | Data Entity | Application | Analytics and Insights | — | active |
| Anomaly Detected | Domain Event | Application | Analytics and Insights | — | active |
| Data Pipeline Failed | Domain Event | Application | Analytics and Insights | — | active |
| Export Completed | Domain Event | Application | Analytics and Insights | — | active |
| Insight Shared | Domain Event | Application | Analytics and Insights | — | active |
| Metric Baseline Updated | Domain Event | Application | Analytics and Insights | — | active |
| Report Generated | Domain Event | Application | Analytics and Insights | — | active |
| Usage Threshold Exceeded | Domain Event | Application | Analytics and Insights | — | active |
| API Connectivity Service | Business Service | Business | Integration and Connectivity | — | active |
| Partner Integration Service | Business Service | Business | Integration and Connectivity | — | active |
| API Management | Business Capability | Organization | Integration and Connectivity | hybrid | active |
| Event Streaming | Business Capability | Organization | Integration and Connectivity | in-house | active |
| Partner Connectivity | Business Capability | Organization | Integration and Connectivity | hybrid | active |
| Integration and Connectivity | Domain | Application | Integration and Connectivity | — | active |
| API Gateway Management | Component | Application | Integration and Connectivity | hybrid | active |
| Data Sync Engine | Component | Application | Integration and Connectivity | in-house | active |
| Partner Integration Hub | Component | Application | Integration and Connectivity | hybrid | active |
| Webhook Delivery | Component | Application | Integration and Connectivity | in-house | active |
| API Gateway Platform | Software System | Application | Integration and Connectivity | vendor | active |
| Integration Middleware | Software System | Application | Integration and Connectivity | hybrid | active |
| Webhook Dispatcher | Software System | Application | Integration and Connectivity | in-house | active |
| Connector Runtime | Software Subsystem | Application | Integration and Connectivity | — | active |
| Developer Portal | Software Subsystem | Application | Integration and Connectivity | — | active |
| Gateway Proxy | Software Subsystem | Application | Integration and Connectivity | — | active |
| Sync Scheduler | Software Subsystem | Application | Integration and Connectivity | — | active |
| Webhook Delivery Worker | Software Subsystem | Application | Integration and Connectivity | — | active |
| Webhook Subscription API | Software Subsystem | Application | Integration and Connectivity | — | active |
| Connector Management API | API Contract | Application | Integration and Connectivity | — | active |
| Data Sync API | API Contract | Application | Integration and Connectivity | — | active |
| Gateway Routing API | API Contract | Application | Integration and Connectivity | — | active |
| Webhook Management API | API Contract | Application | Integration and Connectivity | — | active |
| Connector Status Get | API Endpoint | Application | Integration and Connectivity | — | active |
| Gateway Health Check | API Endpoint | Application | Integration and Connectivity | — | active |
| Sync Schedule Configure | API Endpoint | Application | Integration and Connectivity | — | active |
| Webhook Subscriptions Create | API Endpoint | Application | Integration and Connectivity | — | active |
| Webhook Subscriptions List | API Endpoint | Application | Integration and Connectivity | — | active |
| Integration Configuration | Data Concept | Application | Integration and Connectivity | — | active |
| Partner Connector | Data Concept | Application | Integration and Connectivity | — | active |
| Webhook Subscription | Data Concept | Application | Integration and Connectivity | — | active |
| API Route Aggregate | Data Aggregate | Application | Integration and Connectivity | — | active |
| Partner Connector Aggregate | Data Aggregate | Application | Integration and Connectivity | — | active |
| Sync Job Aggregate | Data Aggregate | Application | Integration and Connectivity | — | active |
| Webhook Subscription Aggregate | Data Aggregate | Application | Integration and Connectivity | — | active |
| Connector Activated | Domain Event | Application | Integration and Connectivity | — | active |
| Connector Error Detected | Domain Event | Application | Integration and Connectivity | — | active |
| Connector Sync Completed | Domain Event | Application | Integration and Connectivity | — | active |
| Gateway Timeout Exceeded | Domain Event | Application | Integration and Connectivity | — | active |
| Sync Schedule Changed | Domain Event | Application | Integration and Connectivity | — | active |
| Webhook Delivery Failed | Domain Event | Application | Integration and Connectivity | — | active |
| Webhook Registered | Domain Event | Application | Integration and Connectivity | — | active |
| Integration Node Pool | Infrastructure Node | Technology | Integration and Connectivity | — | active |
| Integration GKE Cluster | Cloud Service | Technology | Integration and Connectivity | — | active |
| Integration Message Bus | Cloud Service | Technology | Integration and Connectivity | — | active |
| Compliance Reporting Service | Business Service | Business | Security and Compliance | — | active |
| Identity Management Service | Business Service | Business | Security and Compliance | — | active |
| Audit and Compliance | Business Capability | Organization | Security and Compliance | in-house | active |
| Data Privacy | Business Capability | Organization | Security and Compliance | in-house | active |
| Identity and Access Management | Business Capability | Organization | Security and Compliance | hybrid | active |
| Security and Compliance | Domain | Application | Security and Compliance | — | active |
| Audit and Compliance | Component | Application | Security and Compliance | in-house | active |
| Data Privacy Controls | Component | Application | Security and Compliance | in-house | active |
| Identity and Access Management | Component | Application | Security and Compliance | hybrid | active |
| Secrets and Key Management | Component | Application | Security and Compliance | vendor | active |
| Audit Trail Service | Software System | Application | Security and Compliance | in-house | active |
| IAM Platform | Software System | Application | Security and Compliance | hybrid | active |
| Privacy Management System | Software System | Application | Security and Compliance | in-house | active |
| Secrets Vault | Software System | Application | Security and Compliance | vendor | active |
| Audit Ingest API | Software Subsystem | Application | Security and Compliance | — | active |
| Audit Query API | Software Subsystem | Application | Security and Compliance | — | active |
| IAM API | Software Subsystem | Application | Security and Compliance | — | active |
| Policy Engine | Software Subsystem | Application | Security and Compliance | — | active |
| Privacy Rights API | Software Subsystem | Application | Security and Compliance | — | active |
| Vault API | Software Subsystem | Application | Security and Compliance | — | active |
| Audit Query API | API Contract | Application | Security and Compliance | — | active |
| Authentication API | API Contract | Application | Security and Compliance | — | active |
| Authorization API | API Contract | Application | Security and Compliance | — | active |
| Privacy Rights API | API Contract | Application | Security and Compliance | — | active |
| Secrets Vault API | API Contract | Application | Security and Compliance | — | active |
| Audit Event Ingest | API Endpoint | Application | Security and Compliance | — | active |
| Audit Events Query | API Endpoint | Application | Security and Compliance | — | active |
| Auth Token Issue | API Endpoint | Application | Security and Compliance | — | active |
| Privacy Request Submit | API Endpoint | Application | Security and Compliance | — | active |
| SCIM Users Provision | API Endpoint | Application | Security and Compliance | — | active |
| Vault Secrets Read | API Endpoint | Application | Security and Compliance | — | active |
| Audit Log Entry | Data Concept | Application | Security and Compliance | — | active |
| Compliance Policy | Data Concept | Application | Security and Compliance | — | active |
| Identity Record | Data Concept | Application | Security and Compliance | — | active |
| Audit Log Aggregate | Data Aggregate | Application | Security and Compliance | — | active |
| Data Subject Request Aggregate | Data Aggregate | Application | Security and Compliance | — | active |
| Encryption Key Aggregate | Data Aggregate | Application | Security and Compliance | — | active |
| Identity Record Aggregate | Data Aggregate | Application | Security and Compliance | — | active |
| Compliance Report Generated | Domain Event | Application | Security and Compliance | — | active |
| Data Erasure Completed | Domain Event | Application | Security and Compliance | — | active |
| MFA Challenge Failed | Domain Event | Application | Security and Compliance | — | active |
| Privacy Request Received | Domain Event | Application | Security and Compliance | — | active |
| Security Policy Updated | Domain Event | Application | Security and Compliance | — | active |
| User Access Revoked | Domain Event | Application | Security and Compliance | — | active |
| User Provisioned | Domain Event | Application | Security and Compliance | — | active |
| Security Node Pool | Infrastructure Node | Technology | Security and Compliance | — | active |
| Security GKE Cluster | Cloud Service | Technology | Security and Compliance | — | active |
| Payment Processing | Business Service | Business | Billing and Payments | — | active |
| Subscription Management | Business Capability | Organization | Billing and Payments | vendor | active |
| Manage Subscription | Business Process | Organization | Billing and Payments | — | active |
| Billing and Payments | Domain | Application | Billing and Payments | — | active |
| Subscription Billing | Component | Application | Billing and Payments | in-house | active |
| Billing Engine | Software System | Application | Billing and Payments | in-house | active |
| Billing Worker | Software Subsystem | Application | Billing and Payments | — | active |
| Subscription API | API Endpoint | Application | Billing and Payments | — | active |
| Subscription Plan | Data Concept | Application | Billing and Payments | — | active |
| Billing Aggregate | Data Aggregate | Application | Billing and Payments | — | active |
| Credit Note | Data Entity | Application | Billing and Payments | — | active |
| Invoice | Data Entity | Application | Billing and Payments | — | active |
| Payment | Data Entity | Application | Billing and Payments | — | active |
| Usage Record | Data Entity | Application | Billing and Payments | — | active |
| Invoice Generated | Domain Event | Application | Billing and Payments | — | active |
| Payment Failed | Domain Event | Application | Billing and Payments | — | active |
| Payment Method Updated | Domain Event | Application | Billing and Payments | — | active |
| Payment Refunded | Domain Event | Application | Billing and Payments | — | active |
| Plan Upgraded | Domain Event | Application | Billing and Payments | — | active |
| Subscription Cancelled | Domain Event | Application | Billing and Payments | — | active |
| Subscription Renewed | Domain Event | Application | Billing and Payments | — | active |
| Platform Reliability Service | Business Service | Business | Platform Operations | — | active |
| Continuous Delivery | Business Capability | Organization | Platform Operations | hybrid | active |
| Feature Management | Business Capability | Organization | Platform Operations | in-house | active |
| Observability and Monitoring | Business Capability | Organization | Platform Operations | hybrid | active |
| Platform Operations | Domain | Application | Platform Operations | — | active |
| Configuration Management | Component | Application | Platform Operations | in-house | active |
| Deployment Pipeline | Component | Application | Platform Operations | hybrid | active |
| Feature Flag Management | Component | Application | Platform Operations | in-house | active |
| Observability Platform | Component | Application | Platform Operations | hybrid | active |
| CI CD Platform | Software System | Application | Platform Operations | hybrid | active |
| Config Service | Software System | Application | Platform Operations | in-house | active |
| Feature Flag Service | Software System | Application | Platform Operations | in-house | active |
| Monitoring Stack | Software System | Application | Platform Operations | hybrid | active |
| ArgoCD Controller | Software Subsystem | Application | Platform Operations | — | active |
| Config API | Software Subsystem | Application | Platform Operations | — | active |
| Flag Admin API | Software Subsystem | Application | Platform Operations | — | active |
| Flag Evaluation API | Software Subsystem | Application | Platform Operations | — | active |
| Grafana Dashboards | Software Subsystem | Application | Platform Operations | — | active |
| Prometheus Metrics | Software Subsystem | Application | Platform Operations | — | active |
| Configuration API | API Contract | Application | Platform Operations | — | active |
| Deployment Trigger API | API Contract | Application | Platform Operations | — | active |
| Feature Flag Evaluation API | API Contract | Application | Platform Operations | — | active |
| Metrics Query API | API Contract | Application | Platform Operations | — | active |
| ArgoCD App Sync | API Endpoint | Application | Platform Operations | — | active |
| Config Values Get | API Endpoint | Application | Platform Operations | — | active |
| Flag Configure | API Endpoint | Application | Platform Operations | — | active |
| Flag Evaluate | API Endpoint | Application | Platform Operations | — | active |
| Flag Stream | API Endpoint | Application | Platform Operations | — | active |
| Metrics Query Endpoint | API Endpoint | Application | Platform Operations | — | active |
| Deployment Record | Data Concept | Application | Platform Operations | — | active |
| Feature Flag Configuration | Data Concept | Application | Platform Operations | — | active |
| Service Health Metric | Data Concept | Application | Platform Operations | — | active |
| Deployment Record Aggregate | Data Aggregate | Application | Platform Operations | — | active |
| Feature Flag Configuration Aggregate | Data Aggregate | Application | Platform Operations | — | active |
| Service Health Metric Aggregate | Data Aggregate | Application | Platform Operations | — | active |
| Capacity Limit Approaching | Domain Event | Application | Platform Operations | — | active |
| Config Change Applied | Domain Event | Application | Platform Operations | — | active |
| Deployment Completed | Domain Event | Application | Platform Operations | — | active |
| Feature Flag Toggled | Domain Event | Application | Platform Operations | — | active |
| Incident Declared | Domain Event | Application | Platform Operations | — | active |
| Rollback Triggered | Domain Event | Application | Platform Operations | — | active |
| SLO Breach Detected | Domain Event | Application | Platform Operations | — | active |
| Operations Node Pool | Infrastructure Node | Technology | Platform Operations | — | active |
| Operations GKE Cluster | Cloud Service | Technology | Platform Operations | — | active |